• The MXconference™ private conference bridge is a software feature for Zultys IP PBXs that eliminates the need for costly recurring subscription-based hosted conference services. MXconference is activated by licensing and provides flexible 30 port (MX250) and 10 port (MX30) conference bridge options with no additional servers required. MXconference also interfaces with the MXmeeting™ web conference system to provide a complete end-to-end collaboration solution.
• MXmobile™ extends the award-winning MXIE™ Unified Communications desktop client to the BlackBerry® – the power of business communications in the palm of your hand. MXmobile seamlessly integrates mobile workers into the corporate Voice and Unified Communications system, providing critical tools such as presence, IM, internal extension dialing and corporate directory access. MXmobile also provides Least Cost Routing to cut calling costs by using the corporate IP PBX to initiate and carry calls that would otherwise incur special mobile charges, e.g., international dialing.
• Built-in Call Recording for the MX30 IP PBX is another significant feature of Release 5.2. This capability eliminates the need for an external server to store recorded calls when using an MX30 IP PBX.

Additional features and enhancements are included that further build on Zultys’ strengths of ease of installation and improved customer experience, such as:

• On-hook Call Announce which provides the ability to collaborate with one of your employees by pressing one key without the called party being required to take any action to interact.
• Windows 7 support for both client and MXadmin (32 and 64 bit).
• A provisioning wizard to simplify MXadmin procedures when configuring a system
• IM warning of voicemail overflow
• Fax receipt
• Vista & Windows 7 (32 and 64 bit )Help Screen Support
• Foreign user on paging groups
• Caller id blocking for outgoing calls
• Support for ‘Auto log out DND agents’ function when Agent is using a ZIP 5-series IP phone

Full details are available at http://kbs.zultys.com/

Software Release Version 5.0

Release Version 5.0 extends Unified Communications features to teleworkers and road-warriors, adds social networking-style communications through “MXIE Presence Notes™,” boosts contact center productivity and efficiency, and makes it easier to maintain a company’s IP telephony network.

The release was instrumental in Next Generation Networks Magazine’s decision to honor Zultys with an NGN 2009 Leadership Award for its outstanding products and contributions to IP telephony.

Zultys Release Version 5.0 eliminates the need for licenses for SIP Trunk Support in a continuous effort to simplify customers’ access to the latest technologies, as well as:

Keeping in Touch with Your Mobile and Remote Workers

• Find Me, Follow Me: Advanced call handling features provided by MXIE, the Zultys personal Unified Communications client, extended to allow the IP-PBX system to locate a user at up to 16 different contact points including mobile and home phones. A user’s desk phone and mobile may be twinned to ring simultaneously. Calls may be easily switched from a mobile phone back to a desk phone.
• MXconnect™: Now you can make ANY phone number (e.g. your home or mobile phone) an extension of your office, allowing you to not only answer your ringing extension from anywhere, but also place a call on hold or even transfer the call back to an internal extension using our state-of-the-art MXIE™ CTI application. Allow anyone to work and connect from anywhere, including your inbound Contact Center agents.
• MXIE Presence Notes:  Enterprise-wide Presence and Instant Messaging features of MXIE expanded to allow users to type a short note that provides additional status information that is displayed to all other users such as “back at 2pm,” or “In training all day.”

Improving Productivity for Contact Centers

• ScreenDial™: Allows you to dial from any desktop or web-based application. Simply select the phone number on the screen and press your choice of customized Hot Key (e.g. CTRL F12). Dial from CRM, Word, Excel or even web-based or hosted applications.
• Call Attached Data: Allows the Systems Administrator to define and construct a pop-up notepad or drop-down menu that is displayed upon making or receiving a call. A user on our system can add specific information (completely customizable), such as notes, wrap-up codes and account codes. This data will even be transferred with the call to other agents as the call is processed. When the call is completed, the call attached data is added to the call log and is easily retrievable for additional actions, reference and analysis.
• Call Recording from Any Phone:  Record all calls, regardless of the type of phone – SIP, analog, or mobile phone, even calls that are transferred off system. Call recording is integrated into Zultys MX products. Call recordings may be managed via Visual Voice Mail, stored, forwarded, and archived.
• Call Detail Record Archiving: Store an unlimited number of call detail records in an external SQL database facilitating long term historical reporting of call trends and staff utilization.  The data may be reported by using the 38+ standard Zultys reports or via 3rd party tools such as Crystal Reports connecting via the industry standard ODBC connection.

Network and Phone Enhancements

• Session Border Controller and Port Mapping for improved security. Organizations may deploy the MX system behind the corporate firewall while allowing remote teleworkers and mobile employees to securely connect and operate as if they were in the office. The advanced Near-end and Far-end NAT Traversal feature set negates the need for the complex Virtual Private Network (VPN) connections that other systems require. This feature is included as standard and requires no additional equipment.  It also provides added protection to an MXcluster™ implementation with near-end and far-end NAT traversal.
• ZIP 5-series SIP Phone Enhancements: ZIP-5 series SIP desktop phones may now directly access the corporate directory via XML browser. Management has been enhanced with additional settings to control back-light mode, missed calls indicator, hands-free mode and the ability to quickly re-order keys.
• ZIP 5-series Silent Monitoring: Supervisors may silently monitor contact center agents in real-time to for coaching and training purposes.
• Real Time SIP Call Monitor/Packet Capture: System administrators may quickly capture and review SIP messages sent to and from the MX system for troubleshooting and network monitoring.

Version 5.0 also lays the foundation for important new features and capabilities that will be released later this year, including mobile presence clients and service features, desktop video, and more.

Full details are available at http://kbs.zultys.com/